Membership Questions
How can I change my bank details?
Please send us an email with your name, membership number and new bank details
Do you have questions about a reminder or a collection letter?
The fit+ payment transactions are outsourced. All defaulting payments are billed via our partner, the billing center. If several open payments accumulate, these will be passed on to Cash Control, our debt collection service provider.
Please contact the sender of the letter directly and clarify the situation. At such point fit+ has already submitted the demands and can no longer comment on them.
You have received a reminder from the billing center –
– please contact: My-Factura Service – service@my-factura.com
Required data: Which fit+ location?, name of the member, date of birth and/or membership number (from the letter)
Have you already issued the referred payment? To whom? When? How much? Evidence (e.g. bank statement)
– please contact: CashControl – Inkasso – inkasso@cashcontrol.net
Required data: Which fit+ location?, name of the member, date of birth and/or case number (from the letter)
Have you already paid for something? To whom? When? How much? Evidence (e.g. bank statement)
What happens to my membership if I can’t train due to illness?
You have the option of crediting the missed fitness training time. This means that you continue to pay for your membership, and the “sick time” is credited as non-contributory time.When? By your next extended contract. For this we need an actual certificate from your treating doctor, which documents the exact period of illness.
You can send us the certificate by email:
Can I transfer my membership?
If you do not want to continue your contract, we can offer the following goodwill solution: You find a new member for us who initiates a new membership. Your membership will then be terminated at the beginning of the new member’s membership.
It is important that the new member has been registered by fit+ and initiated the mentioned membership BEFORE completing the new membership.
Send us an e-mail with your name, your membership number and the name, e-mail of the person who should take over the contract.
How can I cancel my contract?
You can terminate your contract by informing your fit+ gym in writing or by email. We will contact you and discuss the next steps.
What should I do if I want to change my home gym?
If you wish to transfer your home gym to a new location, you will need to purchase a new membership at the new location. The ‘old’ membership will then be terminated at the start of the new membership.
Send us an email with your name, your membership number, your current fit+ club and which fit+ club you would like to switch to.
We will contact you immediately and discuss how to proceed.
How do I notify the gym that something isn’t working?
Please contact the club directly. You can find the clubs here – https://fitplus-club.ie/selectclub/ – where you can then send a message directly.
How can I recommend fit+?
Click on the link – https://fitplus-club.ie/friends – there you can register yourself and your friend and receive a nice bonus in return. Your club is not included? Then unfortunately this location does not offer that.
How do I make an appointment for a trainer?
Please contact your club directly.
I don’t remember my membership number. What can I do?
You can request your membership number from us by email.
Send us an email with your name, date of birth and in which fit+ club you train.
unanswered question
Has your question not been answered yet?
Please contact our central member administration. We will make sure to attend your request.
Send us an e-mail with your name, membership number and question to: